We know what you're going through isn't easy. We're here.
For account questions, billing issues, and technical problems. We respond within 1 business day.
support@solaceapp.aiTo export, delete, or ask questions about your personal data.
privacy@solaceapp.aiYou can cancel Solace Pro at any time. Choose the method that matches how you subscribed:
Web or Android: Open Solace → ⋯ menu → Your Data → Manage subscription
iOS (App Store): iPhone Settings → your name → Subscriptions → Solace
Android (Google Play): Play Store → Profile → Payments and subscriptions → Subscriptions
Or email support@solaceapp.ai and we'll cancel it for you immediately.
Yes. Without an account, everything you enter stays on your device only — it never reaches our servers. With an account (required for cloud sync), your data is stored encrypted and never sold or shared. See our Privacy Policy for full details.
Nothing is deleted. You keep all your data and all free features. Pro-gated features (unlimited AI, obituary regeneration, digital accounts, family profiles, cloud sync) become unavailable, but everything you've already written remains intact.
If you had an account with cloud sync enabled, sign back in with the same email address — your data will sync automatically. If you used Solace without an account, data is stored on your old device only. Use the Your Data → Download JSON backup feature regularly to protect against this.
Yes. Solace Pro includes family member profiles, allowing you to manage affairs for multiple people from one app. Free users can use Solace for one profile at a time.
Solace uses Anthropic's Claude AI to help you fill in sections, write your wishes, draft an obituary, and answer questions about the affairs process. Your messages are sent to Anthropic's servers to generate responses. Conversation history is stored on your device, not on our servers.
No. Solace is a personal organisation tool. Nothing in Solace constitutes legal advice. We strongly recommend consulting a licensed attorney for your will, estate plan, and any legally binding documents.
Web or Android purchases: Email support@solaceapp.ai. We handle refund requests case by case.
iOS (App Store) purchases: Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com to request a refund.
Android (Google Play) purchases: Refunds for Google Play purchases are handled by Google. Visit the Google Play subscriptions page.
In the Solace app: open the ⋯ menu → Your Data → Delete everything from this device. This removes all local data. To also delete your account and cloud data, email privacy@solaceapp.ai with the subject line "Account deletion request." We will permanently delete all your data within 30 days.
First, try closing and reopening the app. If the problem persists, email support@solaceapp.ai with a description of the issue, your device type, and your operating system version. We'll get back to you within 1 business day.